Shipping policy

 

 

Processing Time

All orders are processed within 1-3business days after payment is received. Orders are not shipped or delivered on weekends or holidays. In the event of a high order volume, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays may occasionally occur due to factors beyond our control, such as carrier issues, weather conditions, or peak seasons.

Order Tracking

A shipping confirmation email will be sent once your order has been shipped, containing your tracking number(s). 

Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. If your order is lost in transit, please contact the shipping carrier directly. If you received your order damaged, contact us within 3 days of delivery with a description and photos of the damage so we can assist you.

Incorrect Shipping Addresses

We are not responsible for orders shipped to incorrect addresses provided by the customer. Please verify your shipping details before placing your order.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

📧 castillosboutiquee@gmail.com